Customer Support & SLA Services

Comprehensive SLA & Support Offerings

Grow Path provides Service Level Agreement (SLA) services to ensure seamless ERP performance, minimal downtime, and round-the-clock technical support. Our SLA is structured to meet business-specific needs, offering tailored service packages with guaranteed response times and expert resolution.

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GrowPath SLA Service Packages

Standard SLA Package

  • Unlimited Microsoft Dynamics 365 F&O Support.
  • 30 hours per month of functional & technical support.
  • Customization services to adapt ERP to evolving business needs.
  • Security & compliance monitoring to prevent ERP vulnerabilities.
  • On-demand functional training for internal teams.
  • Issue resolution within 3-5 working days.

Premium SLA Package

  • Unlimited Microsoft Dynamics 365 F&O Support.
  • 100+ hours per month of dedicated ERP customization & support.
  • Full-time ERP functional support specialist available on-site.
  • Advanced security monitoring & Microsoft Dynamics security enhancements.
  • Priority response time of 1-2 working days.

Key Benefits of Our SLA Services
  • Flexible monthly payment options with VAT-inclusive pricing.
  • Contract terms starting from one year, with an option for early termination after six months.
  • Full payment within 10 days of invoice issuance.

Financial & Payment Terms
  • Microsoft-Certified Consultants with expertise in Dynamics 365 F&O.
  • Customized ERP solutions tailored to business size & industry demands.
  • AI-powered automation & analytics for data-driven decisions.

 SLA-backed 24/7 support & post-implementation training.

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